Regarding the bug that prevents progress on PS5™ version
- ■[PST] 02/04/2021 03:10
- [CET] 02/04/2021 12:10
- Regarding the “Inability to progress” bug on the PS5™ version, which was announced at 16:05 on February 3, 2021 (Wednesday) (JST), we have rolled back withdrawal penalty from the game for players who contacted us by today.
- We will continue to investigate the issue in the order in which we receive inquiries,
and will implement the “rollback of withdrawal penalty” for players
who have been confirmed to have experienced this bug.
If you have any questions about this issue, please contact us at the following address.
- －－－－－－－－－Contact Template－－－－－－－－－
- ■Inquiry: Withdrawal due to inability to progress on the PS5™ version
- ■Your online ID: Required
- ■Approximate date and time of the incident: Required
- ■Details of the bug (location and signs): Required
- ■Withdrawal status before and after the occurrence of the bug: Optional
- ■BANDAI NAMCO Entertainment Support Centerー
- ※The “rollback of the withdrawal penalty” will be carried out at the timing of the application data update, which is carried out every Thursday (JST). Thank you for your understanding.
- We sincerely apologize for any inconvenience this may have caused to our players.