*Sony Entertainment Network account and internet connection are necessary for using this service.
*You are responsible for all the internet connection fees charged for using this service.
If you are having connectivity problems
(1) Reboot the PS5 and PS4 consoles, connection devices (routers and modems), wait a few minutes, then try reconnecting.
Turn off the router and modem your PS5 and PS4 connects to, then turn on the modem, followed by the router.
On your PS5, select [Control Center] > [Power] > [Turn Off PS5]. After the console's power indicator turns off, turn the console on again.
On your PS4, select [Power] > [Power Options] > [Turn Off PS4]. After the console's power indicator turns off, turn the console on again.
(2) Test your internet connection through PS5 and PS4
Check that all tests are successful, and that your NAT type is 1 or 2. -Test Internet Connection