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INFORMATION

Removing the restriction on temporary game play

■[CET] 01/08/2021 (FRI) 06:30 AM
   [PST] 01/07/2021 (THU)09:30 PM
We have been aware of an issue with the server, where some players cannot occasionally save the game correctly because of an erroneous network operation between PSN server and players from 01:00 Wed. PM 01/05 [PST)] / 10:00 PM Tue. 01/05  [ CET].
We would like to notify that the server maintenance has been completed, which was undergoing from 11:30 AM Wed. 01/06[CET]/ 02:30AM Wed. 01/06[PSY].
We again apologize for the inconvenience caused and we appreciate your patience.
We will be compensating players affected by the server issue as below:
1. For players who could not occasionally save the game correctly, we will restore the penalty status
■Eligible Players for Compensation
Players who increased the penalty status and had logged into the game between
  [PST] 13:30 Tue. 01/05/2021 – 02:30 Wed. 01/06/2021
  [CET] 22:30 Tue. 01/05/2021 – 11:30 Wed. 01/06/2021
■Compensation period
[CET] 06:30 Fri. 01/08/2021 – 05:59 Thu. 01/21/2021
[PST] 09:30 Thu. 01/07/2021 – 19:59 Wed. 01/20/2021
■How to receive
Eligible players will be automatically compensated by logging in during the period above
Please collect your compensation from the reward window.
*If your original penalty status was high before the server issue, you would still be under penalty after the compensation
2. Supply drop lineup duration extended
■Eligible players
All players
■Extended duration
[PST] 09:30 Thu. 01/07 – 20:59 Wed. 01/13 
            [CET] 06:30 Fri. 01/08 – 05:59 Thu. 01/14
■Details
 The supply drop duration extended as below:
  • Supply Drop  (“The O” drop rate increased)
  • A New Year’s Bonus “1 ★★★ MS Guaranteed 10 Pull Supply Drop” Campaign
  • New Year’s Boosted Supply Drop
  • ※You can request “supply drop (“The O” drop rate increased)” from Limited Supply Drop
    In regards to Normal Supply Drop, “Gundam Mk-V drop rate increased
  • ※You cannot request A New Year’s Bonus “1 ★★★ MS Guaranteed 10 Pull Supply Drop” and  New Year’s Boosted Supply Drop if you have already requested before.
  • ※Following the updated supply drop lineup today, the start time of the supply drop mentioned above also changed from the previous scheduled time.
  • ※Please check 【HERE】for the updated supply drop lineup.
3. GBODAY extended
■Eligible players
All players
■Extended duration
  [CET] 06:30 Fri. 01/08 – 20:59 Mon. 01/11
              [PST] 09:30 Thu. 01/07 – 11:59 Wed. 01/13 
■Detail
  [CET] 06:30 Fri. 01/08 – 20:59 Mon. 01/11
  [PST] 09:30 Thu. 01/07 – 11:59 Mon. 01/11
4. Providing 10 tokens
■Eligible players
All players
■Compensation period
  [CET] 06:30 Fri. 01/08 –  05:59 Thu. 01/14
  [PST] 09:30 Thu. 01/07 – 20:59 Wed. 01/13 
■How to receive
Eligible players will automatically be compensated by logging in during the period above
  Please collect your compensation from the reward window.
Additionally, we are still closely monitoring the issue where players cannot occasionally save the game correctly.
We may conduct another maintenance as necessary if the same/similar issue occurs.
We sincerely apologize for this inconvenience, and greatly appreciate your patience as we work to resolve this swiftly.
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