Regarding an Issue in which penalty level increases in Clan Match due to unintentional mid-game withdrawal

■[PDT] 5/18/2020 19:15
 [CEST] 5/19/2020 4:15
Currently, we are aware of an issue in which penalty level increases during Clan Match due to an unintentional mid-game withdrawal.
■Confirmed Issue
・There is an increase in penalty level of mid-game withdrawal when the group in the Clan Match sortie preparation room disbands due to unintended network disconnection, or when a member of your team/enemy team leaves the room.
This issue will be fixed in the next update.
Accordingly, Clan Match in the following schedule will be suspended.
We apologize for the inconvenience this may have caused, and we appreciate your kind understanding and cooperation.
◎Suspended Clan Match Schedule
[PDT] 5/25/2020 (MON) 5:00 – 6:59
[CEST] 5/25/2020 (MON) 14:00 – 15:59
For affected users whose mid-game withdrawal penalty increases as a result of this issue up until today, please contact the following support as we will fix the mid-game withdrawal penalty caused by this issue.
Please contact us with the following details.
  • ----------Contact Template----------
  • ■Inquiries: Regarding Mid-game Withdrawal in Clan Match
  • ■User’s Online ID:
  • ■User’s Clan Tag:
  • ----------------------------
We deeply apologize for any inconvenience caused to our pilots.